Grievance & contact.

How to reach us

Email: [email protected]

Please include your order number and, where relevant, screenshots or other evidence. It helps us resolve your query faster.

Refund complaints

Tell us your order number and what happened. We will check it against our Refund & Cancellation Policy and let you know the outcome and, if a refund is approved, how it will be paid.

Delivery complaints

If you have not received your order, or received the wrong access, email us with your order number. See our Digital Delivery Policy for what happens next.

Payment problems

For a failed, duplicate or unrecognised payment, send us your order number and the payment reference. See our Payment Policy.

Warranty and replacement complaints

For a product that stopped working or was invalid, send your order number and a short description, with a screenshot where you can. See our Warranty Policy.

Privacy concerns

For questions about the personal information we hold, see our Privacy Policy and contact us at the address above.

Copyright concerns

To report content you believe infringes your copyright, follow the process in our DMCA & Copyright Policy.

What happens next

We review every complaint and aim to reply as promptly as we reasonably can. Complex cases, for example those that need confirmation from a payment provider or a platform, may take longer.