LEGAL / Policy
Refund & Cancellation.
Last updated: October 2026 · cheapersgame.com. Read alongside our Terms & Conditions and Warranty Policy.
How approved refunds are paid
An approved refund is returned to the original payment method used for the order, in the original charge currency. The time it takes to appear depends on your bank, card network or payment provider, which are outside our control. We do not offer store credit or a wallet; if you would prefer a replacement instead of a refund where that is possible, tell us.
Before payment or delivery
Unpaid orders are cancelled automatically after a short reservation window and nothing is charged. If you have paid but your order has not yet been delivered (for example a manually fulfilled product), you can ask us to cancel it and we will refund you in full unless fulfilment has already started.
Wrong product supplied
If we deliver a different product, plan, platform or region from what you ordered, we will correct the order, send the right product, or refund you.
Invalid or non-working product
If a delivered key or access is invalid, already used, or does not work as described, you are entitled to a replacement or, if a replacement is not possible, a refund, in line with the warranty shown on the product page. Contact us with your order number and, where you can, a screenshot of the error so we can verify and fix it quickly.
Already delivered, activated or redeemed
Because these are digital goods, once a key or credential has been delivered it generally cannot be returned, and once it has been activated, redeemed or used we usually cannot refund it. This does not affect your rights where the product is invalid, not as described, or where consumer law gives you a right to a remedy.
Change of mind
Digital content that has been delivered, or whose delivery has started with your agreement, is generally not eligible for a change-of-mind refund. Where the law of your country gives you a statutory cancellation right, that right still applies.
Fraud, abuse and disputed claims
Claims that involve suspected fraud, unauthorised payments, repeated or duplicate claims, manipulated order details or chargeback abuse may be reviewed before we decide. We will tell you if we need more information.
How to request a refund or cancellation
email [email protected] with your order number and a short description (and screenshots if relevant). We will confirm what applies and the next steps.
Refund processing
Once a refund is approved we submit it promptly. We do not control how long your bank or card issuer takes to show it, which is commonly several business days.
This page is a general, plain-language guide and not legal advice. For questions, see our Grievance & Contact page.